![]() ![]() Other callers have reported longer hold times. If your card has been lost, stolen, or damaged, press 4Īfter the system goes through the above message three or four times, you will be transferred automatically to a customer service representative.To find out the status of your previously ordered card.To access your card account information using your Social Security number, press 2.We are sorry, we did not receive your selection – Please try again, your 16-digit card number is in front of your card, To re-enter your card number, press 1.Wait while the auto-attendant goes through the messages below a few times, then you will be transferred automatically to a customer service representative: If you do not have your Direct Express card number or Social Security number, here is what you need to do to talk to a live person: If you do not have your Direct Express card with you, then (Press 2) to access your account using your Social Security number. You may be put on a brief hold if all agents are currently assisting other customers when you call. Step 4Īfter entering your card number, a Direct Express customer service agent will answer your call shortly. If you have your Direct Express card with you, then enter your 16-digit debit card number. Step 1Ĭall Direct Express Customer Service toll-free at 1-88 or 1-86 (Customer service agents are available 24 hours a day, 7 days a week) Step 2įor English, (press 1), for Spanish (Press 2), for all other languages (press 3) Step 3 ![]() We have provided a step-by-step process below on how to speak to a live person. If you are having a hard time contacting a human at Direct Express, we can help. Direct Express Customer Service Live Person – Instructions If you have other questions about the Direct Express debit MasterCard that are not mentioned above, you can get help with customer service when you speak to a live person. If you cannot wait 10 days and want your card sooner, you can speed up the process by paying for expedited shipping with a tracking number. Second, it takes about 10 days to get your new card so the sooner you call, the faster you are close to getting your replacement card. This will prevent any further transactions from posting to your account while you wait for your new card. Here is what to expect from that department.įirst, this is important because it will allow Direct Express to take immediate action to deactivate your card. You will be referred to the dispute resolution department. Please know that the dispute process takes time and your issues are not going to be resolved right away.Īs you would expect, Direct Express will investigate your issues thoroughly to determine that there has indeed been a fraudulent transaction on your account. If you have fraudulent transactions on your debit card that you are sure you did not make or authorize, you should call customer service right away. This is the number one reason most cardholders call customer service. Instead, we have gone through them and identified the top 4 issues people call customer service about and what you should know before you call. We are not going to ask you to read all the comments to discover these tips and recommendations. ![]() While you will read about frustrations people are having with customer service, you will also find that there are tips, advice, and suggestions about what to expect when you call customer service and how to prepare before you call. If your Direct Express Debit Mastercard begins with 5332 48, you can reach customer service through the phone numbers below:Ĭustomer Service is available 24 hours a day, 7 days a week. Phone Number for Direct Express Card beginning with 5332 48 The number you call depends on the first 6 digits of your direct express debit card. For tips on how to reach a live person, scroll down below. Here is the phone number for Direct Express. If you are having trouble reaching Direct Express customer service, it’s worth watching the video.ĭirect Express Customer Service Phone Number The short video below explains 7 ways to reach Direct Express Customer Support and get your issue resolved. How to Reach a Live Person at Direct Express.Direct Express Customer Service Phone Number. ![]()
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